Community meeting

Community meeting scheduled to address local USPS issues – Estes Park Trail-Gazette

On Wednesday, July 7 at 7 p.m., an organizational meeting will be held to address concerns about the lack of accountability at the Estes Park United States Postal Service (USPS) office at Bluebird Shelter in Stanley Park (the shelter closest to the play area near the ball fields). The event is hosted by resident Patti Brown who has had enough of her local postal service for some time.

“Are you tired of seeing packages and letters being returned to sender because they were ‘undeliverable as addressed?” “Have you received any packages addressed to you that the local post office just can’t find,” Brown asks in the meeting announcement. “Please come meet and speak with other residents of Estes Park about your concerns with our local courier.”

While the Trail-Gazette has heard a plethora of different horror stories about service at the local USPS, ranging from people with storage boxes left fully open in terrible weather to residents with diabetes not getting their insulin on time. , if at all. No one in the organization has ever been willing to officially talk about these issues.

More recently, the USPS of Estes Park mistakenly decided to change the name from Wonderview Avenue to Wonder View Avenue and began to reject letters addressed to the street name in one word, correct.

“City staff searched for the street name and could not find any record of Wonderview Avenue listed as Wonder View Avenue. (All tapes show Wonderview Avenue, “said Kate Rusch, public information manager for Estes Park.” We then contacted the postmaster to relay this information so that the USPS could take it into account. “

Street names, including their exact spelling, are official and authoritative records maintained by the City, according to the Municipal Code.

“A single final authority for assigning street names and building addresses is important for multiple reasons, especially public safety and emergency response,” Rusch said. “The city is working cooperatively with the USPS and others to ensure consistency on these records.”

Patti Brown

Wonderview Avenue has always been a word according to the Town of Estes Park.

So many residents have encountered exasperating issues that an official Facebook group has been formed for people to share their experiences.

“The company I work for has been affected time and time again! I see everyone posting on this forum, but nothing ever seems to happen, ”said George Kearsley on the page. “Is there something in the works or what do we need to do to get results? Nothing ever seems to change. I’ve been in this town for 13 years and all I hear is this and that about these people and their incompetence. Tell me what to do and I will!

One resident even went so far as to perform some sort of experiment to test the quality of Estes Park’s USPS service.

“I sent a letter to my address in Estes Park from a different address to see if it would arrive… it was returned to me” Return to sender, no receptacle, cannot reroute “… I drop off my official complaint today, ”Jayme Ryan said. “I’m so sick of it! “

For residents of Glen Haven and Drake, Estes Park’s USPS service was so bad that they started a petition (which resulted in over 260 signatures) and held several community meetings, including one included assistants with Congressman Joe Neguse and Senators Michael Bennett and John Hickenlooper. The goal was to move their mail service from the nearest Estes Park USPS to the Loveland office.

https://neguse.house.gov/media/press-releases/neguse-bennet-hickenlooper-express-concerns-with-local-post-office-operations-in-estes-park-drake-and-glen-haven

While the meeting did not result in the relocation of the communities mail service, it garnered enough attention to warrant a response from Jason McMahill, USPS official for all of Colorado and Wyoming.

McMahill apologized profusely saying they were aware of our issues but hadn’t had time to help us but were committed to fixing all of our issues now. He instructed James Boxrud, his manager of communication, to work with us. We met with James and the USPS Director Estes Park Postmaster / Manager at Estes Park as well as Congressional staff on April 21, “said Amanda Carian, who led the charge. for change at Glen Haven and Drake. “I think the USPS wants to help us at Drake and Glen Haven, but I’m not sure they have the guts to change the direction of the USPS at Estes, who is the root of most of our problems. ”

USPS Director of Consumer and Industry Donna Walker sent a letter to Congressman Neguse’s office apologizing for the slow service.

“This past year has been a year of obstacles for the USPS. Staffing and transportation are just a few of the issues we had to overcome, ”Walker said. “The Estes Park office was borrowing people from other offices to staff the Drake and Glen Haven offices, which was a challenge that was not met on a daily basis. The USPS sincerely apologizes for the inconvenience to the entire community.

“Currently, the post offices in Drake and Glen Haven are fully operational with full time employees. As you may be aware, we do not receive taxpayer money for our operations and rely solely on the sale of our products and services. Mail volume and revenues are declining in the long run. We are currently facing financial challenges that totaled a loss of $ 9 billion last year. Please accept our sincere apologies and know that we will continue to make improvements. “

Brown believes that a more open and properly announced meeting would have a higher turnout.

“Meetings that [Congressman Neguse’s Office] Negotiated with the USPS and voters weren’t open, public meetings and the reason for the July 7 meeting is a community organizing meeting, ”Brown said. “Hopefully we can put together a working group that can then request a meeting with senior USPS management, and that it will be open to the public. I find it rather ludicrous that these meetings only took place with a few people given the scale of the problem and people’s frustrations with the lack of transparency and accountability.

Drake resident Laura Emerson said the meetings were indeed open to the public and she tried to publicize the meeting as much as possible, but word was simply never spread in Estes Park .

“I thought the folks at Estes might be interested in at least part of the discussion of how the Estes Park post office is run,” Emerson said.

The purpose of the Estes Park meeting is not to bring in a group of people to complain, but rather to share their experiences with members of the community and discuss actions to be taken to remedy the situation.

“Let’s organize, get a task force, enlist the help of our city officials, and engage our elected members of Congress to positively resolve postal service issues in Estes Park,” Brown said. “A group effort and USPS accountability to the public are needed to turn the situation around. Hope you will come, bring a friend or neighbor and spread the word.

You can contact Brown from Facebook if you have any questions or concerns.

“I am happy to call or meet with you over coffee to discuss your concerns,” Brown said.